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Investment Firms Plan To Spend To Promote Efficiencies, Client Service - SEI Poll
Tom Burroughes
15 April 2011
Investment managers are optimistic on their business outlooks and are spending money to boost efficiency, cut risk and improve the quality of service they give to clients, according to a poll by SEI, the US investment and technology consulting firm. The poll, conducted at a recent US conference for SEI’s investment manager clients, shows that nearly all participants are optimistic about their firms' business prospects over the next three years. . There are a number of reasons behind the optimism, but positive market expectations and firm-specific strengths, such as superior performance and well-respected brands , were cited most frequently. For the minority of managers who were fearful about about their prospects, weak distribution strategies and insufficient distribution resources were the biggest concerns, the poll found. The majority of managers polled have already taken steps, or have plans to take steps, to improve their growth potential, with 84 per cent making material personnel or technology investments to enhance client service. The top areas for investment in 2011 cited in the poll include: hiring of additional marketing and distribution personnel , back office operations and technology , and compliance and regulatory functions . The poll was completed by C-level and senior executives across management operations, distribution, and investment professions.